HOW DO I PLACE A RETURN OR EXCHANGE?

We're sorry you didn't love your Foufou item. Please reach out to info@foufoujewellery.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

 

WHAT'S YOUR RETURN POLICY?

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.

All returns must be processed within 7 days of receiving the order. Order # must be provided to place a return.

You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded and we do not cover the return shipping cost.

 

FAULTY OR WRONG ITEMS

We sincerely apologize if you have experienced any fault with your Foufou item.

Our customer service team would be happy to assist - Please email info@foufoujewellery.com before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.

 

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

Please allow up to 14 days for your returned order to be processed and refund issued. Refunds will be credited to the original credit card.

 

STILL GOT A QUESTION?

Shoot us an email at anytime. We love chatting with our customers. =)